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Due to upgrade issues our credit card processing and digital download items are down temporarily. We apologize for the inconvenience. If you would like to purchase a physical product such as a CD or DVD, please call Jennifer at 801-623-1673 or email jennifer@candlelightmedia.com and she will help you place your order. Thank you for your patience and understanding.

Frequently Asked Questions

Questions

 

Answers

When will my order be shipped & received?
Orders usually ship by the end of the next business day after we receive your order.
Where do I send product returns?
If you wish to replace or return an item purchased from us, either return it to a Liken location or send it to our address below along with a copy of the receipt and a note telling us whether you’d like an exchange or a refund. Send it to:

Returns
Lightstone Studios, LLC
512 E. 1860 South
Provo, UT 84606
What are your shipping and handling charges?
Shipping charges are based on overall order amount of the order as follows:

$3.95 for orders up to $9.99
$4.95 for orders between $10 and $34.99
$5.95 for orders of $35 or more
How can I contact you?
Lightstone Studios is located at 512 E. 1860 South, Provo, UT 84606. You can reach us via e-mail at sales@lightstonestudios.com, or call us at 801-443-2650. Our fax number is 801-373-2881.
Is my online order secure?
Yes. We use a secure server for all online transactions. Look for the lock in the lower right corner of your browser window, or for the https:// in your brower’s address bar.
What is your return policy?
We want our customers to feel as confident about trying any product we sell as we do about selling them. We encourage you to discover those products that are right for your family. At any time, if you find a product in our online store or at any Liken location that fails to meet your expectations, for any reason, simply return it with proof of purchase. At your choice, we will replace it or refund the purchase price or credit your credit card, depending upon your original payment method. If you don’t have proof of purchase, you may exchange it for any item of equal value or apply it toward the purchase of any higher priced item. This guarantee isn’t limited to 30 days. It’s forever.
Will I be informed if a product is out of stock?
If an item is out of stock but we expect to have it back in stock within the next two or three weeks, we will ship you the items we have right away and ship the balance of the order when we receive it at no additional charge. We will process your credit card for the full amount of the order, plus the applicable single shipping charge. If it looks like the out-of-stock will take longer than two or three weeks, we will ship you the items we have and adjust your credit card charge accordingly.
Can I get a catalog of your products by mail?
We do not have a paper catalog of our products at this time. We invite you to visit our online catalog.
Do you take orders outside the U.S.?
We welcome orders from anywhere in the world. For orders shipped to locations outside the U.S., rates vary by country and items ordered. We charge only our costs for air letter post. That amount will be added to the cost of your order. If you want to know before you place your order what that amount would be, simply send us an e-mail to sales@lightstonestudios.com and tell us what you would like to order. We’ll do a little research and let you know what the shipping charges would be.
Do you charge sales tax?
As required by law, we collect sales tax for all orders placed from Utah addresses.
How can I check the status of my order?
If you have a question at any time about your order, please contact us at sales@lightstonestudios.com or call us at 801-443-2650.
How do I cancel an order?
If you placed an order by mistake or have changed your mind, please contact us at sales@lightstonestudios.com or call us at 801-443-2650.
What will show up on credit card bill?
Your credit card bill will show a charge from either Lightstone Studios or One South Studios.
What if I have trouble ordering online or don’t like ordering online?
We would be happy to take your order over the phone or via e-mail. Please contact us at sales@lightstonestudios.com or call us at 801-443-2650. Our office hours are from 9 a.m. to 5 p.m. (Mountain Time Zone), Monday through Friday. If you call after hours, leave us a message and we will return your call as soon as we come in.